Refund Policy
Refund Policy of Academy Unlock
ThisRefundPolicy(“Policy”)appliestothefollowingpurchases:purchasesthrough
Home
1.
General
(a)Weofferrefunds,repairsandreplacements
in
accordancewiththe
AustralianConsumer
Law
andonthetermssetout
in
thisRefundPolicy(“Policy”).
(b)Anybenefitssetout
in
thisPolicymayapply
in
additiontoconsumer’srightsunder
the
AustralianConsumerLaw.
(c)Beforemaking
a
purchase,pleasereadthisPolicysothatyoucanunderstandyourrights
andwhatyoucanexpectfromusifyouarenotsatisfiedwithyourorder.
2.
AustralianConsumer
Law
(a)Underthe
AustralianConsumerLaw:
(i)
(ii)
Ourgoodsandservicescomewithguaranteesthatcannotbeexcludedunderthe
AustralianConsumerLaw.Formajorfailureswiththe
goods
,
youareentitled
(A)
(B)
(C)
tocancelthe
purchase
;
and
to
a
refundfortheprice
of
thegoods;and
compensationforanydamageorloss(whetherdirectorconsequential)that
was
,
or
reasonablyoughttohave
been
,
foreseeablebyus.
If
thefailurewiththeservicedoesnotamountto
a
major
failure
,
youareentitledto
to
a
re-supply
of
thegoodswithin
a
reasonably
time
,
ortocancelthepurchaseand
beprovidedwith
a
refund
of
anypricepaid.
(b)Weofferrefunds,
repairs
,
andreplacements
in
accordancewiththe
AustralianConsumer
Law.
(c)The
AustralianConsumerLaw
provides
a
setofConsumerGuaranteeswhichprotect
consumerswhentheybuyproductsandservices.
(d)Ifthe
AustralianConsumerLaw
applies,thenwecannotavoidtheConsumerGuarantees
which
it
provides.IfthereisaninconsistencybetweenthisPolicyandtheAustralian
ConsumerLaw,the
AustralianConsumerLaw
willprevail.
(e)Furtherinformationaboutthe
AustralianConsumerLaw
andtheseConsumerGuarantees
isavailablefromthewebsiteofthe
AustralianCompetitionandConsumer
Commission
.
If
a
productorservicewhichyoupurchasedfromushas
a
majorfailure(asdefined
in
the
AustralianConsumerLaw)
thenyoumaybeentitledto
a
replacementor
refund
.
You
mayalsobeentitledtocompensationforanyreasonablyforeseeablelossordamage
resultingfromthatmajorfailure.
(f)
(g)If
a
productorservicewhichyoupurchasedfromushas
a
failurewhichdoesnotamount
to
a
majorfailure(asdefined
in
the
AustralianConsumerLaw)
thenyoumaystillbe
entitledtohavethegoodsrepairedorreplaced.
3.
Cancellation
andChange
of
Mind
(a)lntheeventthatyoureceivetheproductsorservicesyouhave
purchased
,
asstated,but
thatyousimplychangeyourmind,we
may
,
atourdiscretion,offeryou
a
refundor
exchange
,
providedthat:
(i)
(ii)
(iii)
4.
Younotifyuswithin14daysofreceipt.
lnthecaseofservices,theserviceshavenotalreadybeen
performed
.
Thefollowingconditionsaresatisfied:
Producthasnotbeenused.Productmustbereturnedwithoriginalreceipt.
Products
Damaged
DuringDelivery
(a)lntheeventthattheproductyouorderedhasbeendamagedduringdelivery:
(i)
(ii)
Pleasecontactusassoonas
possible
.
Anydamagedproductmustbereturned
in
thecondition
in
which
it
was
received
,
togetherwithanypackagingandotheritemswhichyoureceivedwiththedamaged
product.
(b)Wewillarrangetorepairorcollectthedamagedproductandreplace
it
withanequivalent
product
,
ortorefund
it,
providedthatyouhavecontacteduswithin14daysfromthedate
ofreceivingtheproduct.
5.
Exceptions
(a)NotwithstandingtheotherprovisionsofthisPolicy,wemayrefusetoprovide
a
repair
,
replacementorrefundfor
a
productorservicepurchasedbyyou
if:
(i)
Youmisusedthesaidproduct
in
a
waywhichcausedtheproblem.
Youkneworweremadeawareoftheproblem(s)withtheproductorservicebefore
youpurchased
it.
Youaskedfor
a
servicetobedonein
a
certain
manner
,
oryouaskedforalterations
to
a
product
,
againstouradvice,oryouwereunclearaboutwhatyouwanted.
Anyotherexceptionsthatapplyunderthe
AustralianConsumerLaw.
(ii)
(iii)
(iv)
6.
ShippingCostsforReturns
(a)lntheeventthat
a
productyouhavepurchasedfailstomeetoneormoreConsumer
Guaranteesunderthe
AustralianConsumerLaw,
weshallbearanycostofshippingthe
saidproduct(the”ReturnedProduct”)backtous,aswellasanycostofshippingany
replacementproducttoyou.
(b)IftheReturnedProductcaneasilybeshippedor
returned
,
thenyouareresponsiblefor
organisingfortheReturnedProducttobereturnedto
us
.
IftheReturnedProductiseligible
for
a
repair
,
replacementorrefundunderthetermsofthisPolicy(includingunder
the
AustralianConsumerLaw)
thenwewillreimburseyouforthereasonable
postage
,
shippingortransportationcostsfortheReturnedProduct.
(c)IftheReturnedProductistoolarge,tooheavy,orotherwisetoodifficulttoberemovedand
returnedbyyou,andisbelievedtobeeligiblefor
a
repair,replacementorrefundunderthe
termsofthisPolicy(includingunderthe
AustralianConsumer
Law)
,
thenwewillorganise
forthepostage,shipping,transportationorcollection
of
theReturnedProduct,atourcost.
(d)lntheeventthatweorganiseandpayforthe
inspection
,
postage,shipping,transportation
orcollectionof
a
Returned
Product
,
and
it
turnsoutnottobeeligiblefor
a
repair
,
replacementorrefundunderthetermsofthisPolicy(includingunderthe
Australian
Consumer
Law)
,
thenyouwillberequiredtopaythecostsofanyinspection,postage,
shipping
,
transportationorcollectionoftheReturnedProduct.
Response
Time
(a)Weaimtoprocessanyrequestsfor
repairs
,
replacementsorrefundswithin
1
O
daysof
receipt.
How
to
Return
Products
(a)YoucancontactususingthecontactemailprovidedattheendofthisPolicytodiscuss
a
returnusingtheinformation.
(b)Unlessotherwisedefined
in
oursole
discretion
,
weshallpayallrefunds
in
thesameform
astheoriginalpurchaseortothesameaccountorcreditcardusedtomaketheoriginal
purchase.
(c)Tobeeligiblefor
a
refund,repairorreplacement,youmustprovideproofofpurchase.
(d)Youmayberequiredtoprovide
a
governmentissuedidentificationtoqualifyfor
a
refund
,
repairorreplacement.
Contact
Us
(a)IfyouwishtospeaktousaboutthisPolicyoraboutany
refund
,
repairsor
replacements
,
pleasecontactusat:info@academyunlock.com
